Petsmart Return Policy 2022 (Pets, No Receipt, Chewy + More)

PetSmart is well-known for offering a wide variety of pet supplies including toys, food, cages and aquariums as well as a selection of live pets such cats, dogs, fish and birds.

You may be unhappy with the purchase of a PetSmart supply or pet pet. What happens if that occurs? This is all I can tell you about PetSmart’s return policy.

PetSmart 2022 Return Policy

PetSmart will accept returns in good condition for merchandise, with the exception of shipping and gift wrapping costs. This policy was implemented as of 2022. Customers typically have 60 days to return products purchased online or in-store with valid proof of purchase. You cannot return live animals within the 14-day period.

If you want to learn more about how to make returns to PetSmart, whether you can return without the box or receipt, and which items are eligible for returns, keep on reading!

PetSmart has a return policy for live animals.

You can return live pets purchased from PetSmart, such as snakes and hamsters or iguanas to PetSmart, within 14 days of purchase.

PetSmart will allow you to return the pet if the owner is not satisfied with the purchase.

PetSmart will refund your purchase if the animal dies within 30 days.

Additionally, you will need to bring a valid state-issued photo ID for your PetSmart return and must return your animal to the PetSmart store you purchased it from.

PetSmart Fish Return Policy: What is it?

PetSmart allows you to return your fish within 14 days, just like live animals.

Keep in mind that if you are returning a deceased fish, you will still need to bring the fish to the store you purchased it from, as well as a water sample for PetSmart to test.

PetSmart allows me to return an item without the box

PetSmart states that in order to qualify for a refund, the item must still be in its original packaging.

You may not be allowed to return the pet box from PetSmart if it’s missing.

Returns without the box may be accepted by PetSmart managers at their discretion, if the manager believes you are eligible for a refund or has good cause to issue one.

Do I have the right to return opened items to PetSmart?

PetSmart allows you to return any opened item provided they’re in their original packaging.

For example, if you purchased dog food and opened it but wish to return it, PetSmart will let you exchange the dog food for a different brand.

However, you will only have 14 days to return opened items to PetSmart, compared to the regular 60 days for unopened items.

PetSmart allows me to return items or animals without the receipt.

PetSmart requires a receipt to allow you to return items for monetary value.

PetSmart requires that you bring your receipt along with valid photo identification and proof of purchase to return the item.

PetSmart will provide a merchandise return card after verifying your identity. It can only use at PetSmart.

However, if you do not have a receipt and wish to make an exchange, any outstanding balance will be returned to you in the original form of payment, such as cash or card.

Can PetSmart Look Up My Receipt?

You can see your past orders and track them. It will also make it much easier to return the items you have received without needing a receipt.

PetSmart treats Rewards allows you to access all of your rewards online including your orders from the past.

Can I Return Chewy Items To PetSmart?

Unfortunately, PetSmart does not accept returns on Chewy items as of 2022.

Petsmart owns Chewy, but the businesses operate independently and sometimes sell different products.

PetSmart will accept damaged or defective items back.

You can return an item purchased at PetSmart online or in-store damaged items.

You can either return the item at your closest PetSmart shop or contact PetSmart Customer Services on 1-888-8399638.

However, note that you have 30 days after delivery or 60 days after an in-store purchase to return your item to PetSmart if it is damaged or defective.

What Are The PetSmart Return Exceptions?

PetSmart products cannot be returned if they have not been opened and are new. A receipt is required.

E-products such as training and collar items, or fencing

Grooming equipment

For pets, non-prescription medicine or vitamins

Pumps or filters

How can I return PetSmart products to my store?

PetSmart orders can be returned to stores by simply returning the items, receipts, and proof of payment.

PetSmart allows you to return products to their stores. However, to return items you need to take live fish or animals with you.

Where can I send my petSmart order back online?

PetSmart offers several options for returning items that you purchased online.

Return To Store

If you have purchased an order online, you can return it to your local PetSmart store for a refund or exchange.

PetSmart offers an online store locator to help you find a location close to you, or you can contact them to ask on (888) 839-9638.

Please note that the receipt will not be valid if the item is returned in the original package.

To receive your refund you’ll need the exact card that you used for payment.

You will receive a return card if you don’t have the PetSmart card or paid through an online payment system like PayPal.

The merchandise return card at PetSmart cannot be redeemed for cash and can only be used at PetSmart.

Return by Mail

You can also return your PetSmart online orders by mail, although you will be liable to pay for the return shipping.

You must return the PetSmart order online by packing it well and including the packing slip. Make sure to keep a duplicate for your records.

You must use traceable and insuranceable methods of shipping. Attach your PetSmart return shipping labels.

PetSmart Online purchases cannot be exchanged via post.

How do I get a PetSmart refund?

PetSmart will issue a refund to the original payment method used for purchase of the item.

So if, for example, you purchased an item with cash, you will be refunded in cash on the spot in-store.

It is possible that you will need to wait up until 10 days after you purchase your PetSmart product with a cheque.

Also, credit cards that you used to purchase PetSmart items will receive a refund.

You will receive a cash refund if your PetSmart purchase was made with a debit card.

To receive a monetary credit, you need to have the original card used for purchase. In the event that your card is not present, you can be issued a product return card.

What Does PetSmart Do With Returned Items?

PetSmart will often discard its items that are not safe to sell.

It is vital to be aware of the potential dangers that many products can have on your pet’s health.

For more information on PetSmart policy, please refer to our other articles: PetSmart coupons policy, PetSmart refund policy and PetSmart exchange policies.

Conclusion

PetSmart allows you to return many of their products including open food and live animals.

PetSmart suggests that you keep the original proof of payment, the receipt (or similar proof) of purchase, as well as a form ID and the product in order to return it to them.

PetSmart will issue a refund using the original form of payment that you used when purchasing.

If you do not have your method of payment or have lost your receipt, you may be issued a PetSmart merchandise card instead.

Can Petsmart Look Up My Receipt?

Manage your PetSmart profile and billing information. Save as many as 10 addresses to your PetSmart address books. You can track your recent orders, treat points, and find receipts in one place.

Petsmart’s return policy on dog food:

PetSmart’s 2022 return policy permits customers to return dry and wet dog food for full refunds or exchanges. Unopened packaging must be returned to PetSmart within the following 14-day period: 60 days for unused food, and 14 days for a new or improved product. A store credit may be issued to customers if a receipt isn’t provided.

Does Petsmart Take Hamsters Back?

Can I return living animals? Yes. PetSmart sells a variety of cool creatures, including snakes, mice and rats. If an animal is damaged or lost, the return period for these pets can be 14 days.

Can You Return An Adopted Pet To Petsmart?

Is it possible to return your pet to PetSmart – Quora. You usually have 2 weeks to return the animal or get your money back. However, if you are having second thoughts past two weeks, most petsmarts will still take the animal back and adopt it out at no cost to another person.

.Petsmart Return Policy 2022 (Pets, No Receipt, Chewy + More)